Position:
RMA Specialist (m/w/d)
Job Description:
We are looking for an ambitious individual to join ARROW Intelligent Solutions based in Germany. The EMEA Customer Service Team is looking for a RMA Sales Operations Specialist, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be responsible for handling more complex tasks, interfacing with important ARROW customers/stakeholders to create a successful customer experience.
What You Will Be Doing at Arrow?
• Processing customer and supplier returns
• Ensuring full support for dedicated customers on Focus Business Areas
• Working Across all EMEA Regions in an international, multilingual team
• Interregional returns and shipments will be part of your daily business
• Managing the customer relationship by providing strategic service and support to assigned customer base
• Working with internal and external resources, provide customer service, arrange pick-ups or prepare credit notes if necessary, move goods between different locations, manage replacement inventory, troubleshooting other customer problems
What Are We Looking For?
• You are located near our offices in Central Europe
• You like helping clients. You are patient and calm even under pressure
• You have experience in a similar position (RMA, Sales Operations) or you have a selling attitude
• You have experience in administrate the replacement stock
• You have knowledge/interest in electronics
• You enjoy taking on difficult challenges and finding solutions
• You speak English and German fluently
• System affinity (incl. creation of reports and tracking)
• You communicate clearly. You are comfortable communicating in writing and on the phone
What is in it For You?
• Vacation- and Christmas bonus
• Cafeteria bonus
• Employee benefits
• Open-minded corporate culture
• Reliable & trusting employment relationship
• Cooperative team with flat hierarchies and short ways of communication
• Professional and personal development
Our story
As Arrow Intelligent Solutions (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Location:
DE-Neu Isenburg, Germany (Frankfurter Straße)
Time Type:
Full time
Job Category:
Business Support
RMA Specialist (m/w/d)
Job Description:
We are looking for an ambitious individual to join ARROW Intelligent Solutions based in Germany. The EMEA Customer Service Team is looking for a RMA Sales Operations Specialist, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be responsible for handling more complex tasks, interfacing with important ARROW customers/stakeholders to create a successful customer experience.
What You Will Be Doing at Arrow?
• Processing customer and supplier returns
• Ensuring full support for dedicated customers on Focus Business Areas
• Working Across all EMEA Regions in an international, multilingual team
• Interregional returns and shipments will be part of your daily business
• Managing the customer relationship by providing strategic service and support to assigned customer base
• Working with internal and external resources, provide customer service, arrange pick-ups or prepare credit notes if necessary, move goods between different locations, manage replacement inventory, troubleshooting other customer problems
What Are We Looking For?
• You are located near our offices in Central Europe
• You like helping clients. You are patient and calm even under pressure
• You have experience in a similar position (RMA, Sales Operations) or you have a selling attitude
• You have experience in administrate the replacement stock
• You have knowledge/interest in electronics
• You enjoy taking on difficult challenges and finding solutions
• You speak English and German fluently
• System affinity (incl. creation of reports and tracking)
• You communicate clearly. You are comfortable communicating in writing and on the phone
What is in it For You?
• Vacation- and Christmas bonus
• Cafeteria bonus
• Employee benefits
• Open-minded corporate culture
• Reliable & trusting employment relationship
• Cooperative team with flat hierarchies and short ways of communication
• Professional and personal development
Our story
As Arrow Intelligent Solutions (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Location:
DE-Neu Isenburg, Germany (Frankfurter Straße)
Time Type:
Full time
Job Category:
Business Support
Company:Arrow Electronics, Inc.Location:Harlow ESS GBJob Types:Full TimePost Date:March 8, 2022Valid Through:April 7, 2022